1. Company information
The present General Conditions of Sale ("GTCS") regulate the contractual relationship between :
Isabelle Bouhon – Chrom'Art
Clos des Masses, 4 – 4500 Huy
ECB : 0791.260.177 – VAT : BE0791.260.177
Tel. : +32 (0) 494 85 97 82
Email : chromart@isabellebouhon.be
Web Site : https://isabellebouhon.be
The products marketed by Isabelle Bouhon – Chrom'Art are artistic works based on the chromotherapy, an art that uses color to enhance the well-being. These conditions apply to all sales conducted via the web site or any other means of distance selling.
2. Field of application
These conditions apply to all sales by Isabelle Bouhon – Chrom'Art auprès de consommateurs particuliers ou professionnels, qu’ils résident en Belgique ou à l’international. Elles ont pour objet de définir les droits et obligations des parties dans le cadre de la vente des œuvres artistiques proposées par Isabelle Bouhon – Chrom'Art.
3. How to order
Customers can order from Isabelle Bouhon – Chrom'Art by various means :
- Via the website : https://isabellebouhon.be
- By email : chromart@isabellebouhon.be
- By phone : +32 (0) 494 85 97 82
It is not necessary to create a customer account to place an order. Each piece is sold in a single copy, and it is therefore limited to a single quantity by article ordered. The works available for sale are those presented on the site, or on specific request by direct contact with the company.
The client undertakes to provide correct information when you order. Any errors in the contact details or information provided that would result in a delay or error in delivery does not engage the responsibility of Isabelle Bouhon – Chrom'Art.
4. Price and terms of payment
4.1. Price
The price of the works proposed by Isabelle Bouhon – Chrom'Art are shown in euro (€) et ne sont pas soumis à la TVA, conformément à la législation applicable à l’entreprise (franchise de TVA). Les prix indiqués comprennent uniquement le coût de l’œuvre.
Isabelle Bouhon – Chrom'Art reserves the right to modify its prices at any time, but undertakes to apply the rates in effect at the time of order, subject to availability of items.
4.2. Payment terms
The payment of orders is carried out directly during the order. Isabelle Bouhon – Chrom'Art accepts the following methods of payment :
- Bancontact
- Credit cards (Visa, MasterCard, etc) through the secure system Stripe
Le paiement doit être intégralement réalisé pour valider la commande. L’entreprise se réserve le droit de suspendre la livraison de l’oeuvre en cas de retard de paiement ou de non-paiement.
5. Delivery
5.1. Delivery area
The commissioned works on isabellebouhon.be are shipped international, without geographic restriction. Guests are invited to check for possible customs regulations applicable in their country of residence, because Isabelle Bouhon – Chrom'Art cannot be held liable for expenses or delays related to customs formalities.
5.2. Methods and delivery times
The works are shipped via the carrier DHLspecializing in the handling of fragile goods. Delivery times vary by destination and is usually between 3 and 10 working daysdepending on the country.
5.3. Delivery charges
The delivery is free for all shipments, regardless of the place of destination.
5.4. Order tracking
A tracking number is sent to the customer as soon as the order is shipped, allowing you to track the status of the delivery in real-time.
6. The Absence of the right of withdrawal and return
Conformément aux dispositions légales en vigueur, et en raison de la nature des œuvres proposées par Isabelle Bouhon – Chrom’Art, le droit de rétractation et le retour des produits sont possibles, sauf pour les œuvres personnalisées, à condition que l’œuvre retournée ne présente aucun dommage et soit récupérée dans le même état que lors de l’envoi. Les frais de livraison pour un retour sont à la charge du client.
Les commandes personnalisées ne peuvent pas être retournées ni échangées. Le client est donc invité à vérifier soigneusement sa commande avant de la valider. Une fois la commande confirmée et le paiement effectué, elle est considérée comme ferme et définitive.
7. Warranties and liability
7.1. Garantie de conformité des produits
Isabelle Bouhon – Chrom'Art does not offer any warranty on the works after their delivery, other than the products conform to the description given at the time of the order. Due to the unique nature and artistic works, no guarantee on the quality, durability, or the use of the work can not be provided.
7.2. Limitation of liability
Isabelle Bouhon – Chrom'Art declines any responsibility in case of :
- Damages incurred after delivery of the works ;
- For delivery delays due to the carrier or circumstances beyond its control (force majeure, strike, etc) ;
- Errors in the information provided by the client (wrong address, etc).
The customer is obliged to check the status of the work at the reception and immediately notify the carrier of any visible damage caused during the delivery.
8. Applicable law and competent court
The present General Conditions of Sale are governed by the belgian law. In the event of a dispute relating to the interpretation or execution of these general terms and conditions, the parties will attempt to find an amicable solution.
Failing amicable agreement, the belgian courts seront seuls compétents pour régler le différend, sauf disposition légale impérative en sens contraire.